MarketBettors – The Platform
We know that you care about your personal information and how it is used and we want you to trust that Markets Bettors Ltd uses your personal information carefully and with the outmost consideration. Your privacy is of utmost important to us, and it is our policy to safeguard and respect the confidentiality of information and the privacy of individuals.
We kindly request that you take a moment to familiarize yourself with our privacy practices and let us know if you have any questions by sending us an email at email@example.com or using the contact details found at the “Contact Us” page on our website.
1. Who we are
2. What personal information do we collect?
In order to open an account with us, you must first complete and submit an application form to us by completing the required information. By completing this application form, you are requested to disclose personal information in order to enable the Company to assess your application and comply with the relevant laws (including their regulations). The information you provide may also be used by the Company to inform you regarding its services.
The information that we may collect from you includes the following:
- full name
- contact details (e.g. email address, residential address, telephone number, fax etc.)
- date of birth
- financial status (e.g. employment status, net worth etc.)
- past trading experience
- tax status
- information on whether you hold a prominent public function (PEP)
- transactions related to our services (e.g. no. of contracts created, no. of contracts accepted etc.)
3. How we collect personal information?
We obtain this information in a number of ways through your use of our services, including:
- the account opening applications,
- through the use of our platform
- on-going customer service communications
- through third parties in the course of providing our services (e.g. payment providers, bank transfers etc.)
- direct communication with you
It is noted that if you choose not to provide the information requested, we may not be able to provide you with the requested product or service.
4. Why we collect personal information?
We collect, process and disclose your personal information only for specific and limited purposes including:
- to identify and verify your person
- to ensure the suitability of our products and services with you
- to assess and handle any complaints
- to develop and improve our products and services
- to process payments
We process personal information in order to provide our services and products, as well as information regarding our products and services based on the contractual relationship with you. We also collect and process personal information to fulfill our legal obligations.
5. When we disclose your personal information?
We disclose part of the personal information collected for the purpose of offering our services, for example to process transactions from and to your account with us.
We also disclose personal information where we are legally obligated to do so to the relevant authorities.
6. How long do we keep your personal information for?
We keep records of your personal information for the duration and up to 5 years after the end of our business relationship, including records regarding the following:
- details of contracts created by you
- details of contracts accepted by you
- deposits and withdrawal request
- communication with us
We may record any communications, electronic, by telephone, in person or otherwise, that we have with you in relation to the services we provide to you and our business relationship with you. These recordings will be our sole property and will constitute evidence of the communications between us. Such telephone conversations may be recorded without the use of a warning tone or any other further notice. Further, if you visit any of our offices or premises, we may have CCTV which will record your image.
7. How we protect your personal data?
We take the security of your personal information very seriously and put every effort to protect your personal information from misuse, interference, loss, unauthorized access, modification or disclosure. We have processes and procedures in pace to ensure that our employees access to your information is limited only to the purpose of fulfilling their duties and obligations.
We cooperate only associates or service providers that share our privacy standards and share only the essential information needed for execution of the related service or transaction.
8. Your consent
Our storage and use of your personal information is based on your consent (other than for the reasons described or implied in this policy when your consent is not required).
You may revoke consent at any time however, our products and services that require the processing of personal information will become unavailable to you.
It also noted that any processing of your personal information prior to the receipt of your revocation will not be affected.
9. Your rights
If you ask us, we will confirm whether we are processing your personal information and, if so, what information we process and, if requested, provide you with a copy of that personal information (along with certain other details) within thirty (30) days from the date of your request. If you require additional copies, we may need to charge a reasonable administration fee.
While we take all reasonable steps to make sure that your personal information remains accurate, complete and up-to-date, you may request to change any personal information that you find out to be inaccurate or incomplete. You may inform us at any time that your personal details have changed by e-mailing us at firstname.lastname@example.org. The Company will change your personal information in accordance with your instructions. To proceed with such requests, in some cases we may need supporting documents from you as proof, i.e. personal information that we are required to keep for regulatory or other legal purposes.
You can ask us to delete or remove your personal information in certain circumstances such as if we no longer need it or you withdraw your consent (if applicable) provided that we have no legal obligation to retain that data. Such request will be subject to any retention limits we are required to comply with in accordance with applicable laws and regulations.
In case we shared your information and should you ask us, if possible and lawful to do so, we will also inform you with whom we have shared your personal information so that you can contact them directly.
The Company may disclose your personally identifiable information as required by rules and regulations and if the Company believes that disclosure is necessary to protect our rights or to comply with other proceedings, court order, legal process served or pursuant to governmental, intergovernmental or other regulatory bodies. The Company is not liable for misuse or loss of personal information or otherwise on the Company’s website(s) that the Company does not have access to or control over.
The Company will not be liable for unlawful or unauthorised use of your personal information due to misuse or misplacement of your passwords, negligent or malicious intervention or otherwise by you or due to your acts or omissions or a person authorised by you (whether that authorization is permitted by the terms of our legal relationship with you or not).
11. Policy Updates
12. Contacting Us